Effective Date: April 7, 2026

This Privacy Policy describes how we collect, use, and protect the personal information you share with us when you contact us, request a quote, or book our cleaning services. By using our services or providing your information, you agree to the practices described below.

We collect information you provide directly to us, including:

• Full name
• Phone number
• Email address
• Service address (home or business location)
• Scheduling preferences and service details

The information we collect is used solely to serve you better. Specifically, we use it to:

• Schedule and confirm your cleaning appointments
• Communicate with you about your service via phone, email, or SMS
• Send reminders, confirmations, and follow-ups
• Respond to questions or support requests
• Occasionally share relevant promotions or service updates (you may opt out at any time)

By providing your phone number, you consent to receive text messages from us related to your appointment scheduling, confirmations, reminders, and customer support.

Message frequency varies based on your activity and appointment schedule.

Message and data rates may apply depending on your mobile carrier and plan.

To opt out at any time, reply STOP to any message. You will receive one final confirmation and no further messages will be sent.

For assistance, reply HELP or contact us directly at the email below.

Opting out of SMS will not affect your ability to receive services or contact us by other means.

Messaging frequency may vary. Message and data rates may apply.

We do not sell, rent, or trade your personal information to any third party. We do not share your information with marketers or advertisers. Your data stays with us and is used only to provide and improve our cleaning services.

We may share your information with trusted service providers (such as scheduling software or payment processors) only to the extent necessary to operate our business, and only with parties who agree to keep your information confidential.

We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes using secure storage and limiting access to your information to those who need it to perform their job.

While no method of transmission or storage is 100% secure, we are committed to protecting your data to the best of our ability.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to any legal obligations we may have to retain it
• Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us using the information below.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Business: Pristine Bio Cleaning
• Email: admin@pristinebiocleaning.com
• Phone: (516) 619-4087
• Service Area: Long Island, NY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the effective date at the top of this page. We encourage you to review this page periodically.