Routine cleaning covers accessible areas. Heavy furniture, large appliances, and fragile pieces should not be assumed to move. Identify the exact areas you want reached when requesting a quote.
Do not assume heavy furniture will be moved
Routine house cleaning usually covers accessible floors and surfaces. Moving a sofa, bed, large appliance, or fragile piece is a separate question. Weight, flooring, cords, the number of people on site, and the risk of damage all matter. Tell us what you want reached before the quote is confirmed so we can discuss safe access and the appropriate service level.
What if I want the area under a bed or sofa cleaned?
Describe the furniture and the space beneath it. If you can safely move a light item in advance, the cleaner can access the exposed floor within the agreed scope. Do not move something heavy or unstable just to prepare for a visit. For a more detailed first visit, identify these areas explicitly rather than assuming a standard service includes them.
What about appliances and delicate furniture?
Refrigerators, ranges, wall-mounted items, and antiques may require special handling or another professional. A cleaner should not pull out an appliance or move a fragile item without an agreed plan. If a floor is easily scratched, share that detail. If you have manufacturer care instructions for a surface, provide them when discussing the work.
How can I avoid a mismatch in expectations?
- Point out the exact furniture or areas you want cleaned underneath.
- Ask whether those areas are included in the proposed service.
- Confirm what must be moved by you before arrival.
- Keep access clear and secure cords or small belongings nearby.
Our standard cleaning is designed for routine accessible areas. Deep cleaning allows more time for details, with the exact tasks agreed before booking. If you have a specific concern, include it in the quote request.